IBPS CRP CSA XV Notification 2025: Recruitment for Customer Service Associates in Participating Banks [Vacancies 2026-27]
The Institute of Banking Personnel Selection (IBPS) has officially released the CRP CSA XV Notification 2025 for the recruitment of Customer Service Associates (CSA) in various Participating Public Sector Banks. This recruitment drive caters to vacancies for the financial year 2026-27. Candidates aspiring to begin a career in the banking sector must seize this golden opportunity.
Key Highlights of the IBPS CSA XV Notification 2025
The IBPS CSA XV exam is part of the Common Recruitment Process (CRP) for selecting personnel in customer-facing roles in banks across India. Below is a comprehensive breakdown of the most critical details:
- Recruiting Body: Institute of Banking Personnel Selection (IBPS)
- Post: Customer Service Associate (CSA)
- Participating Banks: Public Sector Banks in India
- Vacancy Year: 2026-27
- Official Website: www.ibps.in
IBPS CSA XV 2025: Important Dates
| Activity | Timeline |
|---|---|
| Online Registration & Application Edit | 01 August 2025 to 21 August 2025 |
| Fee Payment Dates | 01 August 2025 to 21 August 2025 |
| Pre-Exam Training | September 2025 |
| Preliminary Examination | October 2025 |
| Preliminary Exam Result | October / November 2025 |
| Main Examination | November 2025 |
| Provisional Allotment | March 2026 |
Eligibility Criteria for IBPS CSA XV
To apply for IBPS Customer Service Associate Recruitment 2025, candidates must meet the following eligibility parameters:
Educational Qualification
- A bachelor’s degree in any discipline from a recognized university or an equivalent qualification recognized by the Government of India.
Age Limit (As of 01.08.2025)
- Minimum Age: 20 years
- Maximum Age: 28 years
- Age relaxation is applicable for reserved categories as per Government of India guidelines.
Nationality
- Must be an Indian citizen, or
- Subject of Nepal/Bhutan, or
- A Tibetan refugee who came to India before 1st January 1962, or
- A person of Indian origin who migrated from specified countries.
Selection Process for IBPS CSA XV 2025
The selection process comprises three stages:
- Preliminary Examination
- Main Examination
- Provisional Allotment
Each phase must be cleared to proceed to the next. The final merit list is based on main examination performance only.
Exam Pattern for IBPS CSA XV 2025
Preliminary Examination
| Section | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
- Negative marking of 0.25 for each wrong answer.
Main Examination
| Section | Questions | Marks | Time (Separately Timed) |
|---|---|---|---|
| General/ Financial Awareness | 50 | 50 | 35 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability & Computer Aptitude | 50 | 60 | 45 minutes |
| Quantitative Aptitude | 50 | 50 | 45 minutes |
| Total | 190 | 200 | 160 minutes |
How to Apply for IBPS CSA XV Recruitment 2025
Follow the steps below to apply online:
- Visit the official IBPS portal: www.ibps.in
- Click on CRP CSA XV – Apply Online
- Register using a valid email ID and mobile number.
- Fill in personal, educational, and experience details
- Upload scanned documents, including photograph, signature, thumb impression, and declaration
- Pay the application fee online
Application Fee Details
- General/OBC/EWS: ₹850/-
- SC/ST/PWD: ₹175/-
- Payment mode: Online (Debit Card, Credit Card, Net Banking, UPI)
Pre-Exam Training
For candidates belonging to SC/ST/Minority/Ex-Servicemen categories, IBPS may conduct pre-exam training at various centers across India in September 2025.
Provisional Allotment
The final provisional allotment will be made in March 2026, based on the candidate’s performance in the Main Examination and fulfillment of eligibility at the time of joining.
Key Instructions to Candidates
- Candidates must regularly check updates at www.ibps.in.
- Read the detailed notification carefully before applying.
- Ensure eligibility criteria and age limits are met
- Follow all document upload guidelines strictly.
- Avoid multiple registrations; it may lead to disqualification.
Why You Should Apply for IBPS CSA XV 2025
The IBPS CSA role is one of the most sought-after opportunities in the Indian banking sector. Here’s why:
- Government job security
- Fixed working hours
- Attractive salary and benefits
- Growth prospects and departmental promotions
- Pan-India posting opportunities
IBPS CSA XV 2025: Job Profile and Responsibilities
Once selected as a Customer Service Associate (CSA) in participating banks, the candidates are entrusted with a wide range of customer-facing responsibilities that include:
- Handling customer queries related to banking services like savings accounts, fixed deposits, loans, credit/debit cards, etc.
- Assisting customers in opening new accounts, updating KYC, and managing account modifications.
- Ensuring smooth execution of daily banking transactions, both cash and non-cash.
- Promoting digital banking and helping customers with internet/mobile banking setup and troubleshooting.
- Maintaining cordial and professional customer relationships while working under pressure.
- Assisting senior officers in administrative and back-office tasks.
This role is ideal for candidates with strong communication, problem-solving, and people skills. It is also a gateway to officer-level promotions through internal departmental exams.
IBPS CSA XV 2025: Salary Structure and Perks
The IBPS Customer Service Associate salary includes a combination of basic pay and various allowances. Here’s a breakdown:
| Component | Amount (Approx.) |
|---|---|
| Basic Pay | ₹19,900 |
| DA (Dearness Allowance) | ₹5,200 |
| HRA (House Rent Allowance) | ₹2,100 – ₹2,500 |
| TA (Transport Allowance) | ₹600 |
| Special Allowances | ₹2,000 – ₹2,500 |
| Gross Salary | ₹30,000 – ₹32,000/month |
Additional benefits:
- Medical insurance
- Leave travel concession
- Pension scheme
- Annual increments
- Promotional opportunities
Preparation Strategy for IBPS CSA XV 2025
To crack the IBPS CSA XV exam, aspirants should adopt a focused preparation strategy:
- Start with understanding the exam syllabus and pattern for both Prelims and Mains.
- Practice previous years’ question papers to understand the trend and difficulty level.
- Use sectional mock tests for time-bound practice and analysis.
- Focus more on speed and accuracy in reasoning and quantitative aptitude.
- Stay updated with current affairs and banking awareness for the General Awareness section.
Reliable preparation resources include:
- IBPS official syllabus and previous papers
- Standard preparation books by Arihant, Disha, Lucent, and Kiran Publications
- Online test series platforms like Oliveboard, Adda247, and PracticeMock
Frequently Asked Questions For IBPS CSA XV 2025
Is the IBPS CSA job a government job?
Yes, it is a public sector bank job under Government of India.
Is there an interview round for this recruitment?
No, selection is based on Preliminary and Main exams only.
Can final-year students apply?
Yes, if they obtain their graduation certificate before the application deadline.
What is the salary for IBPS CSA XV posts?
Around ₹30,000–₹32,000 per month including allowances.
Is there negative marking in the IBPS CSA exam?
Yes, 0.25 marks will be deducted for every wrong answer.
How many attempts are allowed for IBPS CSA?
No fixed number; you can apply as long as you meet the age limit.
Can I apply from any state in India?
Yes, it is an all-India recruitment process.
When will the IBPS CSA Mains exam be conducted?
In November 2025.
How can I download the admit card?
From the official IBPS website a few weeks before the exam.
What are the major participating banks?
SBI (for reference only), PNB, BOB, UBI, Canara Bank, etc.
Conclusion
The IBPS CRP CSA XV Recruitment 2025 offers a golden gateway for aspirants aiming to build a secure and rewarding career in the Indian banking sector. With competitive pay, growth opportunities, and the chance to serve in reputed public sector banks, this recruitment drive is not to be missed. Candidates are urged to complete their registration before the deadline, prepare diligently, and stay updated through the official IBPS website. Secure your future—apply now and take the first step toward a successful banking career.
Important Links
Notification Pdf Click Here
Apply Link Click Here
Official Website Click Here
