Embrace the Excitement: ESP/GSA Profile Overview
Are you someone who thrives in the exhilarating atmosphere of cinema halls? Does the thought of creating unforgettable moments for movie enthusiasts ignite your passion? If so, then we have an extraordinary opportunity tailored just for you.
Dive into Diverse Responsibilities
As an Entertainment Service Professional/Guest Service Associate (ESP/GSA), you’ll immerse yourself in a world where each interaction contributes to crafting memorable experiences for cinema-goers. This multifaceted role entails a spectrum of duties, ensuring that every aspect of the movie-watching journey is seamless and gratifying.
Responsibilities: A Closer Look at Your Role
Let’s delve deeper into the core responsibilities that define the role of an ESP/GSA in our dynamic cinema environment:
Service on Seat
Your primary responsibility is to ensure that patrons receive exceptional service right at their seats. This involves:
- Warmly greeting patrons upon their arrival.
- Assisting them in locating their seats and settling comfortably.
- Addressing any concerns or requests promptly and courteously.
- Enhancing the overall viewing experience through personalized attention and assistance throughout the movie.
Box Office Operations
At the forefront of customer interaction, you’ll be stationed at the box office, where your duties include:
- Efficiently and accurately selling tickets.
- Providing information regarding movie schedules, pricing, and seating options.
- Handling cash transactions securely and professionally.
- Resolving any ticketing issues or customer queries with tact and professionalism.
Food Counter Handling
Indulge the taste buds of cinema enthusiasts by managing our food counters with finesse:
- Offering a diverse range of snacks, beverages, and refreshments to cater to varying preferences.
- Ensuring that food items are prepared and served in compliance with hygiene and quality standards.
- Processing orders promptly and accurately, while also upselling and promoting special offers to enhance revenue.
Cashier Duties
As the custodian of financial transactions, your responsibilities as a cashier include:
- Operating cash registers with precision and efficiency.
- Accurately tallying sales, issuing receipts, and handling change.
- Balancing cash drawers at the end of each shift and reconciling discrepancies.
Floor Management
Behind the scenes, you’ll play a crucial role in ensuring smooth operations and a seamless movie-going experience:
- Collaborating with various teams to coordinate activities and maintain order.
- Monitoring crowd flow and addressing any congestion or safety concerns.
- Responding promptly to emergencies or incidents, and following established protocols.
Qualifications and Shift Details
We welcome individuals who have passed their Secondary School Certificate (SSC) to embark on this exciting journey with us. Additionally, candidates with Higher Secondary Certificate (HSC) or Graduation qualifications are encouraged to apply.
Shift Flexibility
Choose from morning shifts (08:30 am to 05:30 pm) or night shifts (4:30 pm to 2:00 am), with exclusive morning opportunities available for female candidates aged between 18 to 25.
Lucrative Remuneration and Benefits
Your dedication deserves generous rewards. For SSC and HSC qualified candidates, we offer a competitive salary of 11500 plus PF and medical benefits. Graduates can enjoy an enhanced package of 14500 along with PF and medical benefits.
Convenient Job Locations
Our opportunities are spread across prime locations in Mumbai, ensuring accessibility and convenience for our employees.
- Kandivali
- Goregaon
- Andheri
- Lower Parel
- Ghatkopar
- Vashi
- Kalyan
- Panvel
Connect with Us Today!
Reach out to Divya Duarz HR Services at 9766309019 to kickstart your application process. If you have any references for this profile, we welcome you to share them with us.
Conclusion
As an ESP/GSA, you’ll wear many hats and play a pivotal role in shaping the overall cinema experience for our patrons. Your dedication, attention to detail, and commitment to excellence will not only enhance customer satisfaction but also contribute to the success and reputation of our establishment. Join our vibrant team today and become an integral part of delivering exceptional cinematic experiences.
