Join Swastiks Masalas Pickles and Food Products Pvt. Ltd. – Excel in CRM Analytics and Sales Support
Exciting Career Opportunity in Bangalore – CRM & Analytics Specialist
Swastiks Masalas Pickles and Food Products Pvt. Ltd., a legacy brand renowned for its rich, authentic Indian flavors, is on the lookout for a dynamic and driven CRM Specialist to join our rapidly growing team in Bangalore (V.V. Puram). This opportunity is perfect for candidates with a passion for data analytics, CRM management, and sales support functions. Freshers with the right attitude and skills are highly encouraged to apply!
About Swastiks Masalas Pickles and Food Products Pvt. Ltd.
Swastiks has been a household name across India for its high-quality spices, pickles, and food products for decades. Rooted in tradition yet driven by innovation, we combine flavorful culinary heritage with modern technology to deliver excellence in every product. Now, we’re expanding our internal operations to elevate our customer management processes and strengthen our sales intelligence frameworks.
Job Title: CRM Analytics & Sales Support Specialist
Location:
V.V. Puram, Bangalore – a centrally located and well-connected neighborhood.
Key Responsibilities of the Role
1. End-to-End Management of Bizom CRM Platform
You will be responsible for managing our CRM system (Bizom), ensuring seamless data flow, system functionality, and enhanced user engagement across departments.
2. Ensuring High-Level Data Accuracy
Clean data is the foundation of any CRM system. You will play a key role in maintaining data integrity, cross-verifying entries, and working with internal teams to ensure timely and accurate data uploads.
3. Designing and Executing CRM Strategies
Utilizing insights derived from CRM, you’ll work on developing targeted CRM campaigns, segmenting customer databases, and proposing strategic initiatives to boost sales and retention.
4. User Training and Cross-Departmental Support
You’ll support internal stakeholders by training teams on CRM usage, solving technical roadblocks, and acting as a bridge between operations, sales, and marketing.
5. Data Analysis and Reporting
Dive deep into customer behavior analytics, track KPIs, prepare dashboards, and extract actionable insights to inform business decisions and drive better performance.
6. Executing CRM-Centric Campaigns
Lead automation workflows, manage CRM-based communication, and assist in running loyalty programs or feedback loops that add value to both the customer and the brand.
Preferred Qualifications and Skills
Fresh Graduates Welcome!
If you are eager to learn and possess solid Excel proficiency and good communication skills, this opportunity is tailored for you.
Desired Attributes:
- Basic understanding of CRM tools like Bizom, Salesforce, or Zoho.
- Strong analytical mindset and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Comfort in working independently and collaboratively with different teams.
Bonus Skills (Not Mandatory, but Advantageous):
- Leadership experience in academic or professional settings.
- Certifications in CRM platforms, especially Bizom.
- Familiarity with marketing automation tools and customer journey mapping.
- Prior exposure to consumer goods/FMCG environment.
Why Work With Swastiks?
1. Established Brand Legacy
Be a part of a company with over three decades of experience in delivering high-quality food products, respected by millions across India.
2. Friendly and Growth-Oriented Culture
We foster an environment that emphasizes learning, experimentation, and leadership development, especially for young professionals.
3. Hands-On Exposure to Industry-Grade CRM Tools
Learn and master cutting-edge CRM software (Bizom) used widely in the FMCG and retail industry.
4. Competitive Salary and Internal Growth Pathways
Our team members enjoy a balanced work culture, opportunities for cross-functional learning, and clear career advancement.
Our Mission and Vision
At Swastiks, we aim to bring authentic flavors to every kitchen while modernizing the way we connect with customers. Our mission is to merge traditional tastes with digital excellence, and our CRM & Analytics division is the cornerstone of that transformation.
How to Apply
Interested candidates can connect with us directly via the contact details below:
Contact Person:
Shashikumar Thippeswamy
Designation: HR Manager
📞 Phone: 9632323665
📧 Email: hrm@swastiks.com
Ensure your updated resume is ready and demonstrates your Excel knowledge, communication skills, and any CRM-related exposure you may have had.
Work Location Insights – V.V. Puram, Bangalore
V.V. Puram is known for its central connectivity, peaceful atmosphere, and cultural richness. With easy access to public transport, cafes, and food joints, working here offers the perfect mix of professionalism and comfort. Join us in this vibrant hub and be part of something truly impactful.
Career Path After This Role
Starting as a CRM & Sales Support Executive opens doors to multiple roles within the organization:
- CRM Manager
- Business Analyst
- Sales Strategist
- Operations Head
- Digital Transformation Lead
We believe in promoting from within and providing the right exposure and training for you to thrive in a corporate ecosystem.
Final Words – Shape Your Future with Swastiks
Joining Swastiks isn’t just about a job—it’s about becoming part of a larger purpose-driven journey. Whether you’re a fresh graduate or someone with internship-level exposure to CRM tools, if you’re passionate about data, systems, and strategic growth, we want to hear from you.
The Analytics & Sales Support role is a stepping stone to a fulfilling career in data-driven decision-making and client relationship management in the booming FMCG sector. Take the first step toward becoming a professional who empowers companies through intelligent insights and streamlined systems.
Frequently Asked Questions (FAQ)
What is the job location?
The position is based at V.V. Puram, Bangalore, Karnataka.
Is prior CRM experience required?
No. While experience with CRM platforms like Bizom is preferred, it is not mandatory. Training will be provided.
What are the main responsibilities of this job?
Key responsibilities include:
Managing the Bizom CRM platform
Ensuring data accuracy
Analyzing customer data and reports
Supporting marketing and CRM strategies
Training CRM users within the team
What skills are required?
You should have:
Good Excel skills
Basic understanding of CRM or analytics
Strong communication ability
Willingness to learn and grow in a sales support role
Is this a field job or office job?
This is a full-time office-based role.
What is the selection process?
Step 1: Resume shortlisting
Step 2: Telephonic or in-person interview
Step 3: Final HR round
Who is the contact person for this job?
Shashikumar Thippeswamy
📞 Mobile: 9632323665
📧 Email: hrm@swastiks.com
When is the last date to apply?
The position is open until filled. Early applications are encouraged.
Is there any training or onboarding process?
Yes, selected candidates will undergo a structured onboarding and CRM training, especially in using Bizom and internal processes.
